At OUTCOST, we want you to be satisfied with your purchase. If there is an issue with your order, you can request a return or exchange according to the conditions below.
1. Return & Exchange Window
You must contact us within 5 days after your order has been delivered.
Requests made after this period may not be accepted.
2. Eligible Returns & Exchanges
We accept returns or exchanges in the following situations:
- You received a defective or damaged product.
- You received the wrong product, size, or item.
- You received an item that is significantly different from what you ordered.
- You need a size exchange, provided the requested size is available.
For defective or damaged products, please provide clear photographs of the product showing the issue.
3. Size Exchange
If the product does not fit and you require a different size, you may request an exchange within 5 days of delivery.
- The replacement size must be available.
- The product must be unused and in its original condition.
- Return/exchange shipping costs are paid by the customer for size-related exchanges.
- Size exchanges are subject to availability.
4. Product Condition
To be eligible for a return or exchange, the product must:
- Be unused and unworn.
- Be in its original condition.
- Have the original tags attached, where applicable.
- Be returned with its original packaging, where applicable.
- Not have stains, washing marks, perfume/fragrance, alterations, or other signs of use.
Products that do not meet these conditions may be rejected.
5. Defective or Damaged Products
If your product arrives defective or damaged, please contact us as soon as possible.
When submitting your request, provide your order number, customer name, contact number, email address, a description of the issue, and clear image(s) of the defective/damaged product.
6. Wrong Item or Wrong Size Received
If you receive an item different from what you ordered, contact us within 5 days of delivery.
Please provide your order number and clear photographs of the received product. After verification, OUTCOST will determine the appropriate resolution.
7. Return & Exchange Shipping Cost
For size-related exchanges or returns due to customer preference, the customer is responsible for the applicable return and replacement shipping costs.
If the issue is caused by an incorrect or defective product sent by OUTCOST, we will review the case and provide the appropriate resolution.
8. How to Request a Return or Exchange
Visit our Return & Exchange Request page or Contact Us page and submit your order details, reason, contact information, and any required images.
9. Processing Time
Once your returned product is received and inspected, it generally takes 3–4 days to process the return or exchange request. Processing times may vary depending on the circumstances and courier delivery time.
10. Non-Returnable Items
A return or exchange may not be accepted if the request is submitted after the allowed 5-day period, or the product has been worn, used, washed, altered, damaged through misuse, or otherwise shows signs of use.
11. Refunds
If a refund is approved, the refund will be processed according to our Refund Policy and the applicable payment method. Shipping charges may not be refundable where applicable.
12. Important
Submitting a return or exchange request does not automatically guarantee approval. Each request is reviewed based on the product condition, reason, applicable time period, and information provided.
Contact OUTCOST
For any return or exchange request, use our Return & Exchange Request page or Contact Us page.