Refund & Exchange Policy

At OUTCOST, we want you to be satisfied with your purchase. If there is an issue with your order, you can request a return or exchange according to the conditions below.

1. RETURN & EXCHANGE WINDOW

You must contact us within 4–5 days after your order has been delivered.

Requests made after this period may not be accepted.

2. ELIGIBLE RETURNS & EXCHANGES

We accept returns or exchanges in the following situations:

  • You received a defective or damaged product.

  • You received the wrong product, size, or item.

  • You received an item that is significantly different from what you ordered.

  • You need a size exchange, provided the requested size is available.

For defective or damaged products, please provide clear photographs of the product showing the issue.

3. SIZE EXCHANGE

If the product does not fit and you require a different size, you may request an exchange within 4–5 days of delivery.

Please note:

  • The replacement size must be available.

  • The product must be unused and in its original condition.

  • Return/exchange shipping costs are paid by the customer for size-related exchanges.

  • Size exchanges are subject to availability.

4. PRODUCT CONDITION

To be eligible for a return or exchange, the product must:

  • Be unused and unworn.

  • Be in its original condition.

  • Have the original tags attached, where applicable.

  • Be returned with its original packaging, where applicable.

  • Not have any stains, washing marks, perfume/fragrance, alterations, or other signs of use.

Products that do not meet these conditions may be rejected.

5. DEFECTIVE OR DAMAGED PRODUCTS

If your product arrives defective or damaged, please contact us as soon as possible.

When submitting your request, provide:

  • Order number

  • Customer name

  • Contact number

  • Email address

  • Description of the issue

  • Clear image(s) of the defective/damaged product

Our team will review the issue and guide you through the next steps.

6. WRONG ITEM OR WRONG SIZE RECEIVED

If you receive an item different from what you ordered, contact us within 4–5 days of delivery.

Please provide your order number and clear photographs of the received product.

After verification, OUTCOST will determine the appropriate resolution.

7. RETURN & EXCHANGE SHIPPING COST

For size-related exchanges or returns due to customer preference, the customer is responsible for the applicable return and replacement shipping costs.

If the issue is caused by an incorrect or defective product sent by OUTCOST, we will review the case and provide the appropriate resolution.

8. HOW TO REQUEST A RETURN OR EXCHANGE

You don't need to search for a separate email address.

Simply visit our Contact Us page and submit your request through the return/exchange form.

Please include:

Name
Email
Contact Number
Order Number
Issue / Reason
Image of the product, if the item is defective or damaged

Our team will review your request and contact you with the next steps.

9. PROCESSING TIME

Once your returned product is received and inspected, it generally takes 3–4 days to process the return or exchange request.

Processing times may vary depending on the circumstances of the request and courier delivery time.

10. NON-RETURNABLE ITEMS

A return or exchange may not be accepted if:

  • The request is submitted after the allowed 4–5 day period.

  • The product has been worn or used.

  • The product has been washed.

  • The product has been altered or modified.

  • The product is damaged due to customer misuse.

  • The product is returned without the required original condition/packaging.

  • The product shows stains, odors, or other signs of use.

11. REFUNDS

If a refund is approved, the refund will be processed according to our Refund Policy and the applicable payment method.

Please note that shipping charges may not be refundable where applicable.

12. IMPORTANT

Submitting a return or exchange request does not automatically guarantee approval.

Each request is reviewed based on the condition of the product, reason for the request, applicable time period, and information provided.

OUTCOST reserves the right to reject requests that do not meet the requirements of this policy.

CONTACT OUTCOST

For any return or exchange request, use our Contact Us page and provide your order details and the required information.

OUTCOST
Worth More Than the Price.