QUESTIONS?
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OUTCOST is a streetwear-focused clothing store built around oversized graphics, 100% cotton construction, and a heavyweight feel.

OUTCOST currently ships within Pakistan.

Use the Contact Support page for order, product, delivery, payment, or general questions. Include your order number when the question is about an existing order.

Shipping, Returns & Exchanges, Privacy, and Terms pages are linked in the footer under Our Policies.

Check the product photos, size measurements, selected size and color, delivery details, and your contact information before submitting the order.

Our oversized tees are made from 100% cotton and designed to have a heavyweight feel with an oversized fit.

Yes. The product range is built around an oversized silhouette. Use the measurements on the Size Guide instead of relying only on your usual T-shirt size.

Measure a T-shirt you already own and compare its width and length with the OUTCOST Size Guide. This is more reliable than choosing only from S, M, L or another usual size.

Use the OUTCOST Size Guide for measurements and fit guidance.

Compare the garment measurements with a T-shirt that already fits you the way you like. Because the silhouette is oversized, the measurement comparison is the safest way to choose.

Our current T-shirt range is designed around an oversized fit, but always check the individual product page and Size Guide before ordering.

Available sizes are shown on the product page. A size cannot be selected when that variant is unavailable.

Check the product page again for availability or contact support to ask whether another size, color, or restock is expected.

Product pages include the available product photos and visual details. Review all images before choosing your size and variant.

Select your product, choose the available variant and size, add it to cart, then complete checkout with accurate contact and delivery details.

Contact us as soon as possible. Changes may be possible before the order is processed or shipped, but cannot be guaranteed once fulfillment has started.

Send a cancellation request as soon as possible after ordering. We will check the current order status and confirm whether cancellation is still possible.

Contact support immediately with the order number and the correct details. Corrections are easier before dispatch.

Check your inbox, spam, promotions, or junk folders first. If the confirmation is still missing, contact support with the name, email and phone number used at checkout.

Your order number appears in the order confirmation and related Shopify order-status information.

Yes. Add the products and variants you want to the same cart and complete one checkout, subject to stock availability.

Do not place a second order immediately. Check your confirmation email and contact support with the payment reference or relevant details so the order can be checked.

Orders are generally processed within 1–3 business days before shipment. Courier transit time is separate and depends on destination.

Delivery time depends on the destination and courier route. Once the parcel is dispatched, tracking information is provided when available.

Applicable delivery charges are shown during checkout based on the order and delivery details.

OUTCOST currently serves customers within Pakistan. Delivery availability and applicable charges are confirmed from the delivery address at checkout.

The courier may attempt delivery again or contact you using the details on the order. Keep your phone available and contact support if the parcel needs help after a failed attempt.

Address changes after dispatch depend on the courier and parcel status. Contact support as soon as possible; changes cannot always be made once the shipment is in transit.

Use the OUTCOST Track Your Order page. Once a courier tracking number has been assigned, enter that number in the PostEx tracking option.

The tracking number is provided when the shipment is fulfilled and tracking is assigned. Check your order or shipping communication first; contact support if you cannot find it.

New tracking records can take time to receive the first scan. If the parcel was only recently dispatched, allow time for the courier to update the status.

Order numbers and courier tracking numbers are different. The courier tracking system normally requires the tracking number; use the OUTCOST order-status information or contact support if you need help locating it.

Contact support immediately with your order number. We can review the shipment details and help determine the next step with the courier.

OUTCOST currently offers JazzCash, Easypaisa, and UBL bank payment options. Use the payment instructions shown for the available option at checkout.

Check the payment details and try again using the available payment method. If money appears to have been deducted but the order is not confirmed, do not place a duplicate order before contacting support.

Keep your payment reference or screenshot and contact support with the email/phone used at checkout. We can then check the order status.

Use the payment option available for the checkout flow shown for your order. If you need a special arrangement, contact support before submitting the order.

Requests must be made within 5 days of delivery. Requests submitted after the policy window may be rejected.

Use the dedicated Return & Exchange Request page and provide your order number, contact details, reason, and relevant photos or evidence.

For a verified wrong item or a verified defective/damaged item caused before delivery, OUTCOST covers the applicable return delivery cost.

For change of mind, size preference, fit preference, or another customer-related reason, the customer is responsible for the applicable return and replacement delivery charges.

Yes, when the replacement size is available and the returned item remains eligible. Customer-related delivery charges apply to size or fit preference requests.

The item should be unused, unworn and unwashed, with original tags and packaging where applicable, and without stains, odors, fragrance, alterations or signs of use.

Submit a request within 5 days and include clear photos of what you received. After verification, OUTCOST covers the applicable return delivery cost for a wrong-item case.

Contact us within 5 days and provide clear photos showing the issue. After verification, OUTCOST covers the applicable return delivery cost for a verified defect or damage caused before delivery.

After the returned product reaches us, inspection and request processing generally takes 3–4 days. Courier transit time is separate.

Read the full Returns & Exchanges Policy before submitting a request.

Follow the care instructions provided with the product. To keep the garment and graphic looking their best, avoid treating the shirt in a way that conflicts with the care label.

Refresh the page, check your internet connection, and try again on another browser or device. If the issue remains, contact support and include a screenshot and the page where the problem happened.

Use Contact Support and include the product name or page URL, a short description of the issue, and screenshots when useful.

Yes. Send the question through Contact Support. For order-related questions, include your order number so the team can give a precise answer.