Privacy Policy

At OUTCOST, we respect your privacy and are committed to handling your information responsibly.

This Privacy Policy explains how we collect, use, and protect information when you visit or purchase from our website.

1. Information We Collect

When you place an order or interact with our website, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing information
  • Shipping address
  • Order information
  • Product and purchase information
  • Information submitted through our support forms

2. How We Use Your Information

We may use your information to:

  • Process and deliver orders.
  • Contact you regarding your order.
  • Provide customer support.
  • Process returns and exchanges.
  • Provide order and shipment information.
  • Handle complaints and product issues.
  • Improve our website and services.
  • Prevent fraud or unauthorized activity.
  • Comply with applicable legal requirements.

3. Order Tracking

Our Track Your Order feature may request your:

Order Number + Email Address

This information is used to verify your order and provide relevant order and shipment information.

You do not need to create a customer account simply to track an order.

4. Payment Information

Payments may be processed through third-party payment providers.

OUTCOST does not necessarily store complete payment card information on its own systems.

Payment providers may process your information according to their own privacy policies and terms.

5. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning.
  • Remember preferences.
  • Understand website usage.
  • Improve the customer experience.
  • Support analytics and website functionality.

6. Third-Party Services

We may use third-party services for purposes including:

  • Payment processing
  • Shipping and delivery
  • Order tracking
  • Analytics
  • Customer support
  • Website functionality

These providers may process information according to their own policies.

7. Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

8. Data Retention

We may retain customer information for as long as reasonably necessary to process orders, provide services, resolve disputes, maintain business records, and comply with applicable legal requirements.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.

For privacy-related questions or requests, please contact us through our Contact Us section.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page.