Refund policy

Return & Refund Policy

At OUTCOST, your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To qualify for a return, the item must be:

  • Unworn and unused.
  • In its original condition.
  • With all original tags attached.
  • In its original packaging (if applicable).

Non-Returnable Items

Returns will not be accepted for:

  • Products that have been worn, washed, or altered.
  • Items returned without their original tags.
  • Products damaged due to misuse or improper care.

How to Request a Return

To start a return:

  1. Contact our support team via WhatsApp or email.
  2. Provide your order number and the reason for the return.
  3. Wait for return approval and instructions.
  4. Ship the item to the return address provided by our team.

Please do not return any item without contacting us first.

Return Shipping

Customers are responsible for the return shipping cost unless:

  • The item is damaged.
  • The wrong item was delivered.
  • The product has a manufacturing defect.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved, your refund will be processed through the original payment method whenever possible. Please allow 5–10 business days for the refund to be completed after approval.

Exchanges

We offer exchanges for:

  • Incorrect size (subject to stock availability).
  • Damaged or defective items.
  • Incorrect items received.

Exchange requests must also be made within 14 days of delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of receiving your package.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • Clear photos of the item.
  • Photos of the package (if applicable).

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

  • WhatsApp: +92 324 5601124
  • Email: outcost.pk@gmail.com
  • Contact Us: Through the Contact page on our website

Thank you for shopping with OUTCOST. We appreciate your trust and are committed to providing you with the best shopping experience possible.